| FACE-2-FACE: 05 Apr 19

RICHARD

Waugh

Business Development Manager, P&O Cruises Australia.

1. What is the favourite part of your job?

Being able to travel to exciting destinations and meeting people from all walks of life. There’s always something new happening!

2. Why did you choose a career in the cruise industry?

After 12 years in the retail industry I was looking for a new challenge, and the cruise industry provided some amazing opportunities unique to any other.

3. Biggest challenge facing the industry?

The real challenge is finding consumers new to cruising and convincing them to give it a go. As cruise lines continue to bring larger ships to the market, we need to find more and more guests to fill beds.

4. Advice for up-and-comers?

Having a social media presence is important, but even more so is being engaged with your audience. My advice is to prioritise your engagement with the trade.

5. Your best fam trip?

I’m lucky to have been on over 20 cruises with different brands in the last four years, but the highlight has been the Norwegian fjords on the Holland America ship MS Ryndam to showcase her ahead of becoming P&O Cruises’ Pacific Aria.

6. Where do you see yourself in five years?

I’ll be celebrating my son’s fifth birthday on a P&O Cruise.