TRAVEL agents named Azamara Club Cruises the best line for overall sales rep service in CW’s 2017 Cruise Industry Survey. Azamara’s sales team achieved a score of 84, putting it ahead of Princess Cruises (80), Celebrity Cruises (78) and Royal Caribbean International (76). Princess Cruises was the line clients most...
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TRAVEL agents named Azamara Club Cruises the best line for overall sales rep service in CW’s 2017 Cruise Industry Survey.
Azamara’s sales team achieved a score of 84, putting it ahead of Princess Cruises (80), Celebrity Cruises (78) and Royal Caribbean International (76).
Princess Cruises was the line clients most often asked for by name, respondents said, and was considered best for agent training and development.
P&O Cruises was named best for its call centre.
When it came to generosity, Regent Seven Seas Cruises was considered to offer the best commissions, ranking ahead of Silversea Cruises, Royal Caribbean International and Crystal Cruises.
Respondents came from all states, with 40% from Helloworld Travel and its subsidiaries (inc MTA) and 20% from the Flight Centre Travel Group.
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