Princess Cruises has opened its live ‘Click to Chat’ web service on its OneSource trade website. The service, flagged by Cruise Weekly in Sep (CW 30 Sep), allows consultants to bypass call queues to speak with Princess team members for general advice. Conversations can then be emailed to agents for...
Princess Cruises has opened its live ‘Click to Chat’ web service on its OneSource trade website. The service, flagged by Cruise Weekly in Sep (CW 30 Sep), allows consultants to bypass call queues to speak with Princess team members for general advice. Conversations can then be emailed to agents for reference. Princess Cruises vp Australia & NZ Stuart Allison said the move reflects its commitment to agents.