MSC Cruises is formally set to debut its new first virtual personal cruise assistant ZOE, a plan the cruise line flagged late early year (CW 27 Mar 2018). Developed in partnership with HARMAN and Samsung Electronics, ZOE is a voice-enabled AI that will be found in every cabin of MSC...
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MSC Cruises is formally set to debut its new first virtual personal cruise assistant ZOE, a plan the cruise line flagged late early year (CW 27 Mar 2018).
Developed in partnership with HARMAN and Samsung Electronics, ZOE is a voice-enabled AI that will be found in every cabin of MSC Bellissima, offering a range of services such as providing information about onboard services, make bookings, and provide guidance and suggestions on amenities.
“There was a core guest need to be met, which was to find answers to common questions in a quick & easy way, enabling guests to make the most of their holiday,” said MSC Cruises CEO Gianni Onorato.
ZOE will also be made available on both MSC Grandiosa and MSC Virtuosa when they enter the fleet in 2020.
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