THE Ritz-Carlton Yacht Collection’s expansion into Australia went up another gear this week, with the cruise line making three new additions.
Byron Fenwick (pictured) and Tyler Parker have joined Ritz-Carlton as reservations agents.
Fenwick has previously held a number of customer-facing roles with Virgin Australia, while Parker joins from Tourism Australia, where he represented the DMO in Northern Europe.
Previously, Parker worked in senior roles with the Australian Tourism Data Warehouse.
Meanwhile, the line has made a very crucial third addition to its Australian business: its first local office based in Sydney.
The new headquarters are located in Australia Square Tower in the Sydney CBD, and will be able to accommodate a team of up to 12, with ample space for future expansion.
For agents, Ritz-Carlton went live with AUD pricing yesterday, allowing travel partners to view its voyages in the local currency.
The change was implemented off the back of feedback from the travel industry.
“We’re delighted to share three big pieces of news together that showcase our firm commitment to the Australian market,” Vice President and General Manager Seb Seward told Cruise Weekly.
“We have invested in a regional headquarters worthy of our brand, hired exceptional team members who will provide Ritz-Carlton level of service to our valued trade partners, and are now selling in AUD, to improve the booking process for both travel advisor and client.”
Ritz-Carlton is gearing up to launch new voyages next week, as the cruise line prepares to celebrate the debut of its third ship Luminara (CW 28 May). MS
